Reset my password

Reset or change password from the login page

1. From the Gesti’up login page; click on “Forgot your password?”
2. Enter your login email address, then click on “Send instructions to reset password”
3. Go to your Email, open the password reset email and follow the instructions
4. Enter your new password and confirm it

A password must contain:

• At least 12 characters
• At least 1 capital letter
• At least 1 lower case
• At least 1 digit
• At least 1 special character

The password reset procedure is only possible if your login email address is valid and accessible. If not:

• You are an “Account Creator”: Contact our support, either by Email at support@gestiup.fr, or create an intervention request from the Chat bubble, attaching a copy of your identity document and your new Email address .
• You are a “User”: Please contact your Gesti’up account creator to modify your connection email address.
• You are an “Expert Accountant”: Please contact your Gesti’up “account creator” client to modify your connection email address.

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Change password from user profile

1. Once connected to Gesti’up, click on your user profile at the top right of your interface
2. Click on “Edit my password”
3. Enter your current password and your new password, then validate

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Password reset email not received

If you can’t find the email in your inbox:

• Check your junk or spam folder
• Also make sure that you have entered the correct email address associated with your Gesti’up user access.
• Contact your IT department to check that this Email is not blocked by a Firewall
• If after these checks, the password reset email is still not accessible, contact our support either by Email at support@gestiup.fr or create an intervention request from the Chat bubble by providing us with your address Login email.